Any person or entity may file an appeal or submit feedback about Orion’s Certification Program or certification decision.
An appeal is defined as a disagreement that affects the outcome or decision of the certification activities or certification scheme. The appeal will be made to Orion in writing, preferably on the Feedback or Appeal Form which can be completed via the button at the bottom of this page. Please note that appeals shall not result in any discriminatory actions against the appellant.
We will process the appeal in accordance with our procedures. An appeal committee will be formed to address the appeal. The person or entity filing the appeal has the right to state objections to a person or persons on the appeal board.
If the review for the appeal is extensive, the cost for the review may be split between the company filing the appeal and Orion. The person or entity filing the appeal will be notified of the decision. If there is disagreement with the results of the appeal, the appropriate accreditation body may be contacted concerning the appeal.
Feedback is defined as evaluative information about a product, service, action, or process to the original source, which does not affect the outcome or decision of the certification activities or the certification scheme. Feedback may be shared verbally with Orion, or may be made in writing, preferably on the Feedback or Appeal Form which can be completed via the button at the bottom of this page. In addition, any person may submit feedback about one of Orion’s certified clients. If you have information about a possible conflict of interest or bias within Orion, you may communicate directly with Orion’s Committee to Safeguard Impartiality at [email protected]
We are responsible for the investigation and conclusion of all feedback. The person or entity submitting the feedback will be notified of the results. If there is disagreement with the results, an appeal may be filed, or the appropriate accreditation agency may be contacted concerning the feedback.