Any person or entity may file an appeal or complaint about Orion’s Certification Program or certification decision.
An appeal is defined as a disagreement that affects the outcome or decision of the certification activities or certification scheme. The appeal will be made to Orion in writing, preferably on the Complaint or Appeal Form. Appeals shall not result in any discriminatory actions against the appellant.
We will process the appeal in accordance with our procedures. An appeal committee will be formed to address the appeal. The person or entity filing the appeal has the right to state objections to a person or persons on the appeal board.
If the review for the appeal is extensive, the cost for the review may be split between the Company filing the appeal and Orion. The person or entity filing the appeal will be notified of the decision. If there is disagreement with the results of the appeal, the appropriate accreditation body may be contacted concerning the appeal.
A complaint is defined as a disagreement that does not affect the outcome or decision of the certification activities or the certification scheme. The complaint may be made orally to Orion or may be made on Orion’s Complaint or Appeal Form. In addition, any person may file a complaint about one of Orion’s certified Clients. If you have information about a possible conflict of interest or bias within Orion, you may follow Orion’s complaint process, or communicate directly with Orion’s Committee to Safeguard Impartiality at csi@orion4value.com.
We are responsible for the investigation and conclusion of complaints. The person or entity filing the complaint will be notified of the results. If there is disagreement with the results, an appeal may be filed, or the appropriate accreditation agency may be contacted concerning the complaint.